VA Video Telehealth and Training Programs During the COVID-19 Response

Published: Tue, 03/09/21

In fiscal 2019, over 909,000 VA patients received a portion of their VA care through telehealth, and over 60% of VA’s

VA Video Telehealth and Training Programs During the COVID-19 Response

DOI: https://doi.org/10.30953/tmt.v6.241

In fiscal 2019, over 909,000 VA patients received a portion of their VA care through telehealth, and over 60% of VA’s primary and mental health care providers participated in one or more Clinical Video Telehealth (CVT) appointments to a patient’s home.

The VA Office of Connected Care Quality and Training (QT) Division’s pandemic 2020 response resulted in over 80,000 new course completions in the first month and over 20% more primary care and mental health providers conducting CVT visits in the first five months. During this period, the number of CVT appointments increased by over 1,000%.

Learn how the VA’s telehealth training infrastructure enabled the VA to enter the COVID-19 public health emergency fully prepared for the rapid growth in telehealth care. As CVT became increasingly important during the COVID-19 response, the QT Division made necessary curriculum adjustments, meeting provider and patient needs.

***BONUS ***

Podcast "Fireside Chat with Authors"
The podcast provides additional perspectives, predictions and lessons learned regarding training and quality mobilizing an exponentially scaled telehealth effort in the VA.

Moderator: Lyle Berkowitz, MD, FACP, FHIMSS, TMT EIC

For questions and access to the VA's training tools please email Rhonda.Johnson@va.com

Authors
Rhonda Johnston, Ph.D., BC-FNP, BC-ANP, Director, VA Office of Connected Care Quality and Training Division, U.S. Department of Veterans Affairs, Office of Connected Care, Quality and Training Division
Rita F. Kobb, MSN, APRN-BC, Telehealth Training Team Lead, VA Office of Connected Care Quality and Training Division, U.S. Department of Veterans Affairs, Office of Connected Care, Quality and Training Division
Claire Marty, MN, RN, National Quality Lead, VA Office of Connected Care Quality and Training Division, U.S. Department of Veterans Affairs, Office of Connected Care, Quality and Training Division
Padraic McVeigh, RN, MSN, Quality Manager, VA Office of Connected Care Quality and Training Division, U.S. Department of Veterans Affairs, Office of Connected Care, Quality and Training Division

To read details go to DOI: https://doi.org/10.30953/tmt.v6.241

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