Optimizing Medical Care in Audio-Only Patient Management

Taylor R. Spencer, MD, MPH, Kathryn S. Miner, DO, Jason P. Williams, MD, Thomas E. Charlton, MD, MHSA

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The article addresses a critical challenge in the use of telemedicine and remote assessment of patients.  While the recent growth of telemedicine has focused on optimizing the promises and opportunities inherent in video platforms, a large portion of care is still given by telephone or audio-only.   There has not been a corresponding focus on how best to leverage audio-only care, or even how it is different from the standard process of obtaining a history in in-person care.   

The article focuses on the priorities for audio-only patient management.   It further provides some suggested best practices and a conceptual framework for audio-only patient management.     The article concludes with a systems-based summary of the audio-only patient assessment, including suggestions for leveraging the audio-only encounter more effectively.  Effective use of audio-only encounters requires an appreciation of both the limitations inherent in these encounters and recognition of the opportunities to optimize the patient assessment.

For details please visit https://doi.org/10.30953/thmt.v10.546

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